What To Do When You Get A Phone Call From Google

How to identify legitimate calls from Google

In a few circumstances, you may receive a call from someone who claims to be from Google. Here’s how to identify whether it’s a real call from Google or a possible scammer:

• Google does not make unsolicited sales calls from an automated system. However, we may place automated phone calls to your business as a service to Google users for non-sales tasks like making reservations or confirming your business hours. These calls are only enabled for companies that offer public phone numbers to receive calls from the general public and use the automated voice-calling service Duplex.
• Google will make automated calls from a set of designated numbers. For example, in the US, calls from 650-203-0000 will be from Google. If businesses don’t want to accept these calls, they can opt out by simply saying so on the call. Businesses can also opt out of reservations or bookings made using Google Duplex.
• You may receive calls from Google operators for development, customer service, or support related to your Google Ads, Google Play, or other Google accounts. However, Google will never ask you for payment information over the phone or guarantee you favorable placement in our products.

What to do if you receive a suspicious call

What To Do If You Receive a Suspicious Call

Unfortunately, fraudulent calls claiming to be from Google are common. Scammers often use misleading tactics, such as claiming they work "with" or "for" Google, to sell fake services or schemes. Here’s how to handle these situations:

1. Hang Up Immediately. If the call seems suspicious, don’t engage. Avoid pressing any keys, even if prompted to do so.
2. Report the Call. In the U.S., you can file a complaint with:
   • The Federal Trade Commission (FTC) by visiting their website or calling 1-888-382-1222.
   • The Federal Communications Commission (FCC).
3. Help Stop Scammers. If possible, report details of the call directly to Google using their web form. Include information such as:
   • The caller’s company name and contact details.
   • Any follow-up emails or documentation received.
   • Additional information about the call.

Report suspicious calls in the US.

If you're in the US and continue to receive unwanted calls, you can submit a complaint to the Federal Trade Commission (FTC).

To file a formal complaint, go to

 www.donotcall.gov 

or call

1-888-382-1222.

You can also submit a complaint to the Federal Communications Commission.

Hang up

If you receive an unwanted call from someone who claims to be Google or working with Google, feel free to hang up at any time. Do not press any key, even if the voice recording prompts you to speak with a live person or to be taken off the call list. Pressing a key may lead to more unwanted calls.

Common Scams Involving Google's Name

Scammers often exploit Google's reputation with schemes such as:

• Fake SEO services promising top placement in search results.
• Phishing emails claiming account recovery issues.
• Fraudulent invoices for fake SEO or GMB updates.
• Offers related to fake job opportunities or lotteries.

Protecting Your Business

While fraudulent calls can be frustrating, tools like Google My Business remain valuable assets for businesses when used correctly. To make the most of GMB:

1. Verify and optimize your listing—it’s free and ensures accurate customer information.
2. Regularly monitor your account to prevent unauthorized changes.
3. Educate your team about recognizing scams and handling suspicious calls.

For step-by-step guidance on managing your GMB listing, visit resources like "How To Create A Post On Google My Business" or "How To Set Up Messaging On Your Google My Business Page."

Check out these helpful articles:

Why Successful Business Verify Their Google Page.

Using Google My Business as a Lead Generation Tool

How To Create A Post On Google My Business

How To Set Up Messaging On Your Google My Business Page

How did they get your phone number?