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How To Set Up Messaging On Your Google My Business Page

How To Set Up Messaging On Google My Business

Here are the Step By Step instructions

to

set up messaging on your

Google My Business Page.

Login to your Google My Business page.how to create a post on google my bsuiness analytics that profit.png

Once you have logged in Click the Blue Business icon next to the three dots on the far right.

how to create a post in google my business company login analytics that profit.png

After you click the blue icon you will see a menu like the one below.

how to create a post on google my business drop down menu analytics that profit.png

Click Messaging.

how to set up messaging on google my business verify your number analytics that profit.png

Then enter the number you want to use and click next.

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 Next enter your confirmation code.

how to set up messaging on google my business verify text message analytics that profit.jpg

 

 Google My Business will now let you know if you were successful.

You can now set up a personalized greeting for those that want to chat with you via your Google My Business page.

messaging on google my business turn on chat analytics that prfit.png

 

If you click Google My Business analytics that profit.pngyou should see  the main page again.

Google My Business Main Page how to set up messaging on your google my business page analytics that profit.png

If you want to change the number to use for messaging on your Google My Business account, you click edit number.

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Worried about receiving messages 24 hours a day? Click Messaging in the main menu and you should see this:

how to use messaging on google my business.png

You can turn Chat off.

how to set up messaging on your google my business page turn chat off analytics that profit.png

To turn Chat back on your Google My Business Page just click the toggle( Don't forget to click save).

how to set up messaging on your google my business page save changes analytics that profit.png

Check out our comprehensive

Google My Business

guide.

schedule a time to talk about google my business analytics that profit

 

You may also want to checkout this information from Google: Messaging in the Google My Business app

"Your customers can get in touch with you in real-time from your Business Profile on Google. You can answer questions, tell your story, and attract more customers to your business. Messaging works best as a conversation between your business and your customers. To ensure the best experience for your customers, follow the messaging guidelines.

Response time requirement

The following requirement is for any business that uses messaging on Google My Business.

When you receive a new message, it’s important to reply within 24 hours.This may promote trust and encourage engagement with your business. To support timely responses, we may deactivate messaging for your business if you don’t respond within the time frame. 

How it works

Once you turn on messaging, customers will find a "Message" button on your Google My Business listing, and be able to message you at any time.

  • Messages will appear in the Google My Business app, and you’ll receive notifications for incoming messages. 
  • You can customize the automated welcome message that customers will get when they message you.
  • If multiple people own or manage your Google My Business listing, each one can message with customers.
  • Customers may find your name and profile photo from your About me page.

If you're interested in the messaging API (currently in closed beta), you can join the waitlist.

Turn on or off messaging

  1. On your Android phone or tablet, open the Google My Business app.
    • If you have multiple locations, open the location you'd like to manage.
  2. To turn on or off messaging:
    • Turn on: Tap Customers and then Messages and then Turn on.
      • Once you've turned on messages, you can return to Customers and then Messages to get all messages chronologically.
    • Turn off: Tap More More and then Settings Settings and then Messages. Then turn off Turn on messages. You can turn on messaging again at any time.

Turn on or off Google My Business app notifications

Notifications let you know when customers contact you, which is helpful to maintain your 24 hour response time requirement. If you turn off app notifications, you'll turn off all notifications, including messaging.

  1. On your Android phone or tablet, open your phone’s settings.
  2. Tap Apps & notifications and then Notifications.
  3. Under "Recently sent," turn on or off the Google My Business app. 
    • If you don’t see the Google My Business app, tap See all from last 7 days

Block a conversation

  1. On your Android phone or tablet, open the Google My Business app.
    • If you have multiple locations, open the location you'd like to manage.
  2. Tap Customers and then Messages.
  3. Open the conversation you want to block.
  4. Tap More More and then Block/report spam. The conversation will be blocked, and you'll no longer receive messages from the customer.

Delete a conversation

  1. On your Android phone or tablet, open the Google My Business app.
    • If you have multiple locations, open the location you'd like to manage.
  2. Tap Customers and then Messages.
  3. Open the conversation you want to delete.
  4. Tap More More and then Delete. The conversation will be deleted from your device (but won't be deleted from the customer's device).

Find average response time

Businesses can find and track their average response time in the app. You can get insights if you have messaging turned on in your Google My Business app.

These insights will display the average wait time for a message response using the last 28 days of data. You can choose a longer time period as well. You may be able to compare average response times for similar businesses nearby. All insights will be private to you and won't be shared with your customers.

To get your messaging insights:

  1. On your Android phone or tablet, open the Google My Business app.
  2. Tap Customers and then Messages.
  3. At the top, you'll get your response time."

Source: Messaging in the Google My Business app

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