How To Set Up Messaging On Google My Business
Here are the Step By Step instructions
to
set up messaging on your
Google My Business Page.
Login to your Google My Business page.
Once you have logged in Click the Blue Business icon next to the three dots on the far right.
After you click the blue icon you will see a menu like the one below.
Click Messaging.
Then enter the number you want to use and click next.
Next enter your confirmation code.
Google My Business will now let you know if you were successful.
You can now set up a personalized greeting for those who want to chat with you via your Google My Business page.
If you click 
you should see the main page again.
If you want to change the number for messaging on your Google My Business account, click edit number.
Worried about receiving messages 24 hours a day? Click Messaging in the main menu, and you should see this:
You can turn Chat off.
To turn Chat back on your Google My Business Page, click the toggle button (Don't forget to click save).
Check out our comprehensive
guide.
You may also want to check this information from Google: Messaging in the Google My Business app.
"Your customers can contact you in real-time from your Business Profile on Google. You can answer questions, tell your story, and attract more customers to your business. Messaging works best as a conversation between your business and your customers. To ensure the best experience for your customers, follow the messaging guidelines.
Response time requirement
The following requirement applies to any business that uses messaging on Google My Business.
When you receive a new message, it’s essential to reply within 24 hours. This may promote trust and encourage engagement with your business. We may deactivate messaging for your business to support timely responses if you don’t respond within the time frame.
How it works
Once you turn on messaging, customers will find a "Message" button on your Google My Business listing and be able to message you anytime.
- Messages will appear in the Google My Business app, and you’ll receive notifications for incoming messages.
- You can customize the automated welcome message customers will get when they message you.
- If multiple people own or manage your Google My Business listing, each one can message with customers.
- Customers may find your name and profile photo from your About me page.
You can join the waitlist if you're interested in the messaging API (currently in closed beta).
Turn on or off messaging
- On your Android phone or tablet, open the Google My Business app.
- If you have multiple locations, open the location you'd like to manage.
- To turn on or off messaging:
- Turn on: Tap Customers
Messages
- Once you've turned on messages, you can return to Customers
- Once you've turned on messages, you can return to Customers
- Turn off: Tap More
- Turn on: Tap Customers
Turn on or off Google My Business app notifications
Notifications let you know when customers contact you, which helps maintain your 24-hour response time requirement. If you turn off app notifications, you'll turn off all notifications, including messaging.
- On your Android phone or tablet, open your phone’s settings.
- Tap Apps & notifications
Notifications.
- Under "Recently sent," turn the Google My Business app on or off.
- If you don’t see the Google My Business app, tap See all from last 7 days.
Block a conversation
- On your Android phone or tablet, open the Google My Business app.
- If you have multiple locations, open the location you'd like to manage.
- Tap Customers
- Open the conversation you want to block.
- Tap More
Delete a conversation
- On your Android phone or tablet, open the Google My Business app.
- If you have multiple locations, open the location you'd like to manage.
- Tap Customers
- Open the conversation you want to delete.
- Tap More
Find average response time
Businesses can find and track their average response time in the app. You can get insights if you have messaging turned on in your Google My Business app.
These insights will display the average wait time for a message response using the last 28 days of data. You can choose a longer period as well. You may be able to compare average response times for similar businesses nearby. Your insights will be private and won't be shared with your customers.
To get your messaging insights:
- On your Android phone or tablet, the Google Business Profile has replaced My Business app.
- Tap Customers
- At the top, you'll get your response time."
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